PRIVACY POLICY

Last updated: July 13, 2026

This Privacy Policy describes how Saiyans collects, uses, stores, and shares personal information when you visit saiyans.shop, place an order, subscribe to marketing communications, contact us, or purchase a creative service.

1. Data controller

The controller responsible for your personal information is:

Business name: Saiyans
Legal operator: [FULL LEGAL NAME OR COMPANY NAME]
Business address: [FULL BUSINESS ADDRESS]
Email: [PRIVACY EMAIL]
Website: saiyans.shop

2. Information we collect

Depending on how you interact with the Site, we may collect:

Contact information

This may include your name, email address, telephone number, billing address, and shipping address.

Order information

This may include the products or services purchased, order number, transaction amount, selected size, selected options, delivery status, refund history, and related correspondence.

Payment information

Payments are processed by third-party payment providers. Saiyans does not normally receive or store your complete card number.

We may receive limited transaction information such as the payment status, payment method, billing country, and transaction reference.

Custom project information

When purchasing a creative service, we may collect photographs, videos, names, logos, social media handles, event information, sponsor assets, brand guidelines, messages, creative references, and other materials supplied for the project.

Account information

Where customer accounts are available, we may collect login details, saved addresses, order history, and account preferences.

Technical and usage information

This may include your IP address, browser type, device type, operating system, approximate location, referral source, pages viewed, actions performed, cookie identifiers, and interaction with the Site.

Marketing information

This may include your email subscription status, marketing preferences, responses to campaigns, and interactions with promotional messages.

Communication information

We may collect information you provide through email, contact forms, Instagram, customer support, reviews, surveys, or other communications.

3. How we use your information

We may use personal information to:

• Process and deliver orders;
• Produce custom artwork;
• Communicate about an order or project;
• Process payments, refunds, and replacements;
• Provide customer support;
• Prevent fraud and misuse;
• Improve the Site and customer experience;
• Manage accounts and saved preferences;
• Send marketing communications where permitted;
• Measure advertising and website performance;
• Comply with tax, accounting, legal, and regulatory obligations;
• Establish, exercise, or defend legal claims;
• Protect Saiyans, our customers, and our service providers.

4. Legal bases

Where the GDPR, UK GDPR, or similar law applies, we process personal information under one or more of the following legal bases:

Performance of a contract

Processing is necessary to process your order, deliver a product, provide a custom service, communicate about the project, or manage a refund.

Legitimate interests

Processing may be necessary to operate and improve the business, prevent fraud, secure the Site, respond to inquiries, and understand customer activity, provided those interests are not overridden by your rights.

Consent

We may rely on consent for certain marketing communications, advertising technologies, optional cookies, or other activities where consent is legally required.

You may withdraw consent at any time.

Legal obligation

We may process information where necessary to meet tax, accounting, consumer protection, court, regulatory, or other legal requirements.

5. Shopify

Our online store is hosted by Shopify.

Shopify processes personal information to provide the e-commerce platform, checkout, payments, security, fraud prevention, analytics, and other store functions.

Your information may be processed by Shopify and its service providers in countries outside your country of residence.

6. Production and fulfilment partners

We may share order information with production and fulfilment partners such as Printful or another manufacturer where necessary to produce, package, and deliver an order.

The information shared may include:

• Customer name;
• Delivery address;
• Telephone number;
• Email address where required for delivery;
• Ordered product;
• Selected size or variation;
• Shipping method;
• Order reference.

Production partners must only use this information as necessary to fulfil the order and provide related services.

7. Other service providers

We may share information with service providers that assist us with:

• Payment processing;
• Shipping and delivery;
• Website hosting;
• Email communications;
• Analytics;
• Advertising;
• Fraud prevention;
• Customer service;
• Accounting;
• Legal compliance;
• Cloud storage;
• File transfer and project delivery.

These providers may only receive information reasonably necessary to perform their services.

8. Advertising and analytics

Where enabled, the Site may use analytics and advertising services to understand website activity, measure campaign performance, and show relevant advertisements.

Depending on your location, non-essential technologies will only be used after you have provided the required consent.

Some advertising activities may be considered a “sale,” “sharing,” or use for targeted advertising under certain privacy laws, even where personal information is not sold for money.

Where required, you may use the cookie banner or the Your Privacy Choices page to manage these preferences.

9. Cookies

Cookies are small files stored on your device.

We may use:

• Essential cookies required for checkout, security, and website operation;
• Preference cookies that remember selected settings;
• Analytics cookies that help us understand use of the Site;
• Advertising cookies that help measure campaigns or personalize advertising.

You can manage cookies through the Site’s cookie banner and through your browser settings.

Disabling essential cookies may prevent some parts of the Site from working correctly.

10. Marketing communications

Where permitted, we may send news, product releases, creative service information, and special offers by email.

You may unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting us.

Unsubscribing from marketing does not prevent us from sending transactional messages relating to an order, payment, delivery, or active project.

11. International data transfers

Saiyans, Shopify, payment providers, production partners, and other service providers may process information in countries other than your country of residence.

Where legally required, appropriate safeguards may be used for international transfers, such as adequacy decisions, contractual protections, or standard contractual clauses.

12. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• Whether you have an active customer account;
• The duration of an active project;
• Tax and accounting obligations;
• Consumer protection requirements;
• Fraud prevention;
• Contractual limitation periods;
• Legal disputes;
• Whether consent has been withdrawn.

Custom project materials may be retained for production, revision, delivery, portfolio records, and dispute management. You may request deletion where applicable, although some information may need to be retained for legal or contractual reasons.

13. Your privacy rights

Depending on your location, you may have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion;
• Restrict certain processing;
• Object to certain processing;
• Receive a portable copy of certain information;
• Withdraw consent;
• Opt out of targeted advertising or certain data sharing;
• Appeal a decision relating to a privacy request;
• Submit a complaint to a competent data protection authority.

These rights may be subject to legal exceptions.

To exercise a right, contact [PRIVACY EMAIL]. We may need to verify your identity before completing the request.

14. Uploaded photographs and creative materials

Materials supplied for a custom project will be used to produce, review, manage, and deliver the commissioned service.

Do not provide sensitive personal information unless it is genuinely necessary for the project.

If you provide photographs or personal information relating to another person, you confirm that you are authorized to provide them and to request their use in the project.

15. Children’s privacy

The Site is not intended to collect personal information directly from children who are below the age at which they may legally consent to the processing of their data.

If you believe a child has provided personal information without appropriate authorization, contact us so that we can review and, where appropriate, delete it.

16. Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no internet transmission, platform, or storage system can be guaranteed to be completely secure.

17. External websites

The Site may contain links to Instagram or other third-party websites.

Saiyans is not responsible for the privacy practices or content of external platforms. You should review their privacy policies before providing personal information.

18. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, service providers, technology, or legal obligations.

The revised version will be posted on this page with an updated revision date.

19. Contact and complaints

For privacy questions or requests, contact:

Saiyans
Email: [PRIVACY EMAIL]
Address: [BUSINESS ADDRESS]

Where applicable, you may also submit a complaint to the data protection authority responsible for your country or place of residence.